Setting Up & Improving Competitive, Competitor, Customer & Market Intelligence Operations

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Starting or Restarting a Competitive Intelligence Operation

Setting up and Improving a Competitive Intelligence Operation
Getting a significant return from investment in CI
Whether you are setting up a new CI operation from scratch, or wanting to raise the performance of your existing operation, EMP has the experience and expertise to help you.

Matching CI activities to the needs of the business requires judgement. Conflicting interests, differing opinions on the importance of CI, as well as ignorance about competitive intelligence itself calls for the objectives thinking and impartial viewpoint which EMP can bring. Other benefits include identifying and implementing which CI processes you need to invest in or be trained in.

Stuck in 2nd Gear?
CI operation often get stuck in 2nd gear after a first successful launch. We can help you get into higher gears, improve the operation's performance and restore its reputation.
Information Overload
The internet has made life easier for CI managers but the downside is information overload. We can help you avoid information overload and help you deal efficiently and effectively with large volumes of raw information.
Filling a Gap
To help get a CI operation off the ground, or out of 2nd gear, or even to fill a short term shortage of personnel, you can hire in-house CI expertise for periods of 1 week to six months. You can "rent" senior or junior level expertise.

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Things to watch out for
When setting up a CI operation you may be tempted to produce  reports similar in content and style to course work for academic qualifications, complete with theoretical models. Unless an intelligence customer expresses a preference for particular academic theory, this should be avoided at all costs.
Fit for Purpose
CI must fit a business purpose and not just inform. Otherwise it will become wallpaper. The intelligence "product" you produce should be a product designed, researched and tested in the same rigorous way as any other product or service a business may sell. The only difference between them is that a CI product is only intended for an internal market.
© 2007 EMP Intelligence Service